This Privacy Policy explains how The Dolphin Wellington collects, uses, stores and protects personal information when you browse this website, make an enquiry, request a table or otherwise communicate with us.
1. Who is responsible for your information?
The Dolphin Wellington is the controller of personal information processed for this website and restaurant enquiries. You can contact us at 37 Waterloo Road, Wellington, Somerset, TA21 8JQ or by e-mail at hello@thedolphinwellington.co.uk.
2. Information we may collect
Information you provide
- name, e-mail address, telephone number and other contact details;
- reservation details such as date, time, party size and occasion;
- messages, preferences, accessibility requests and dietary or allergen information;
- correspondence relating to feedback, complaints, events, careers or supplier enquiries; and
- payment or deposit information where a booking requires it. Full card data should be handled by the relevant payment provider rather than stored on this static website.
Information generated when you use the website
Our hosting and security providers may process technical information such as IP address, browser type, device information, requested pages, timestamps and security logs. This page also uses local browser storage to remember your cookie preference.
Sensitive information
Dietary, allergy, accessibility or health-related details may reveal information requiring additional protection. Please provide only what is necessary for us to serve you safely and comfortably. We use such information to respond to your request and protect your vital interests or with your explicit consent where required.
3. Why we use personal information
We may process information to:
- respond to enquiries and take steps requested before entering into a booking or service arrangement;
- manage reservations, deposits, events, cancellations and guest communications;
- record dietary, allergy and accessibility requirements relevant to your visit;
- deliver restaurant services and meet contractual commitments;
- maintain security, prevent misuse and operate the website effectively;
- handle feedback, complaints and legal claims;
- meet accounting, licensing, tax, health and safety or other legal obligations; and
- send marketing only where permitted and with an appropriate lawful basis. You may opt out at any time.
Depending on the activity, our lawful basis may be contract, steps taken at your request before contract, legitimate interests, legal obligation, consent, explicit consent or protection of vital interests.
4. Cookies and browser storage
This website uses essential local storage to remember whether you accepted or declined the cookie notice. Essential storage supports a function you requested and may be used without separate consent where the applicable exception permits it.
We do not intend to activate advertising or behavioural tracking through this static page. If analytics, embedded media or other non-essential technologies are added later, we will update this notice and provide appropriate controls before using technologies that require consent.
5. Sharing, international transfers and retention
We may share information with trusted service providers that support hosting, e-mail, booking administration, payments, professional advice or IT security. We may also disclose information where required by law, to protect people or property, or in connection with a legitimate business reorganisation.
Where information is transferred outside the United Kingdom, we will use an approved transfer mechanism or another lawful safeguard where required.
We retain information only for as long as reasonably necessary for the purpose collected, including operational, accounting, dispute-resolution and legal requirements. Routine enquiries that do not lead to a booking are generally deleted or anonymised when no longer useful. Booking and transaction records may need to be retained for longer statutory periods.
6. Security
We use proportionate technical and organisational measures designed to protect personal information. No internet transmission or storage system is completely secure, so please avoid sending unnecessary sensitive information by ordinary e-mail.
7. Your information rights
Subject to applicable UK data protection law, you may have rights to:
- receive clear information about how your data is used;
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- request deletion or restriction in certain circumstances;
- object to particular processing, including direct marketing;
- receive certain information in a portable format;
- withdraw consent at any time where consent is the lawful basis; and
- challenge certain solely automated decisions. We do not currently make booking decisions solely by automated means.
To exercise a right, contact hello@thedolphinwellington.co.uk. We may need to verify your identity before acting.
8. Data protection complaints
You may raise a data protection complaint using the same e-mail or postal address. We will acknowledge a complaint within 30 days, investigate it appropriately and communicate the outcome without undue delay.
You also have the right to complain to the Information Commissioner’s Office. Details are available from the ICO’s official website. We would appreciate the opportunity to address your concern first, but this does not affect your right to contact the regulator.
9. Changes to this policy
We review this policy periodically and will publish material changes on this page with a revised effective date.